Training a new seller: opening and closing routines and good practice
A new seller learns fast if given simple, written rules. Good training prevents till errors, omissions and bad habits from the start.
Personal access from day one
Create their account with their own number and PIN. Explain that the code is personal and is not lent: everything they record is in their name, which also protects them in a dispute.
The basic gestures to show
- Welcome the customer and know the products and prices.
- Record every sale straight away, never “later”.
- Choose the right payment method.
- Give or send the receipt if the customer wants it.
- Know when to ask the manager (discount, cancellation).
The opening routine
Count the cash float, check the device is charged and connected, open the day in the app, tidy and check the products on the shelves. A checklist on the wall helps in the first weeks.
The closing routine
Count the cash, take totals per payment method, close the day and note any gap. The manager checks the accounts with the seller, calmly, with figures in hand.
With Kaislo
Kaislo lets you create sellers with limited rights, open and close the day with the cash counted, and follow each person’s sales. The site’s video tutorials show the basic gestures in a few minutes.
Sales, stock, customer credit and evening accounts in one place, on phone or computer. 30-day free trial.
Training a new seller: opening and closing routines and good practice
How long does it take to train a seller?
A few hours are enough for the basics; the first weeks consolidate the habits.
What if there is a till gap in the evening?
Recount together, check the day’s sales and expenses, note the gap and watch whether it repeats.