Organising home delivery: orders, fees and payment tracking
Delivery can raise your sales without enlarging the premises, but it adds possible errors: address, payment, delay. Simple organisation prevents most problems.
Define a zone and clear fees
Choose the neighbourhoods you deliver to and set a price per zone or a minimum order. Clear fees, announced before the order, avoid discussions at the door.
Take the order without mistakes
- Name, phone number and a precise address with a landmark.
- Products, quantities and total price including delivery fees.
- Payment method: on delivery (cash, mobile money) or in advance.
- The delivery time announced.
The courier and the money
Give the courier the order details and the amount to collect. On return, count the cash with them and note the runs. Keep on-site, takeaway and delivered sales clearly separate in your accounts.
Track delays and errors
Record delays, wrong orders and refunds: they are your best information to improve service and decide whether delivery is profitable.
With Kaislo
Kaislo distinguishes eat-in, takeaway and delivery, keeps the customer’s name and phone, and offers the kitchen ticket. The evening accounts give totals by payment method.
Sales, stock, customer credit and evening accounts in one place, on phone or computer. 30-day free trial.
Organising home delivery: orders, fees and payment tracking
Should you charge for delivery?
Generally yes, with a price per zone or a minimum order, otherwise delivery cuts your margin.
How do you avoid payment errors by the courier?
Give them the amount to collect in writing and count the cash with them on every return.